How to avoid complaints
with David Brice
HD Lessons:
1
10:50
1. How to avoid complaints
In this lesson David shares some great tips on how to prevent complaints from ever happening. A big part of this is managing your customers expectations and not putting yourself in a position where you are unable fulfil your promises. Another huge thing is having the right systems in place to minimise the risk of complaints in the first place. This means having procedures for things such as product quality control, clear terms and conditions, planning deliveries etc. In the next lesson we’re going to deal with those complaints that couldn´t be prevented.
David Brice
David Brice is the lead business tutor with CakeFlix, which has won Cake Masters awards Best Learning Experience in 2014, 2016, 2017, 2018 & 2019.
David´s career started in the Army then he moved over to become a civil servant with the MOD then latterly the Scottish Government. His job prior to leaving was as a speech writer for the Transport Minister, which came with huge kudos, good salary and great pension. However, he wasn´t fulfilled, he knew that there was more to life than the role that he found himself in.
David knew Paul for a couple of years before Paul started his Cake Business in 2002, helping with some of the paperwork and admin required to set up a business. As Paul´s success grew it was clear that his business needed more support so in 2005 David left the security of his job and joined Paul in the cake business. That was a leap of faith as David had not, and still hasn´t, decorated a cake. However, he could see the potential and they grew the business to seven outlets with 35 staff. It wasn´t all plain sailing and its the highs and lows of that journey along with a lot of studying on business best practice that he shares in his Cake Business tutorials.
Paul and David sold the cake business to concentrate on teaching and are passionate about sharing their knowledge and experiences to help others.
