How to deal with complaints - Cake Business Tutorial

It’s a tremendously proud moment when we see our creativity appreciated. Unfortunately this can’t always be the case and you will have occasions where you are having to deal unhappy customers. As difficult as it may be the key is not to take it personally and be as empathetic as possible. Put yourselves in your customers shoes and within reason do everything you possibly can to turn it around into a positive result. Working on your listening skills is key and David share some fantastic tips on how to deal with angry customers as well as how to turn them into loyal customers. Remember that your customers are the ones who are funding your dream job and so deserve the very best.